Returns and quality guarantee
What we guarantee
Fasteners are supplied to specification and sold by the piece. What we stand behind is the goods themselves: every line is bought to the standard, grade, material and finish stated on its product page, inspected before dispatch, and marked with a batch number on the carton label.
Wrong, damaged or out-of-specification goods
If a line arrives wrong, damaged or out of specification, contact us as soon as it lands at info@sfxtec.com with photographs and the batch number or packing-list reference. Once we have seen the fault we will replace the line or credit it in full, including the return freight. There is no restocking fee and we do not ask you to prove the obvious.
Please raise a claim within 7 days of delivery where the fault is visible on arrival, so that we can still trace the batch with the mill and act quickly.
Change-of-mind orders
We do not operate a general change-of-mind returns window. Fasteners are supplied to a specification and priced per piece, and a part that has left our control can no longer be resold as new stock. If you are unsure whether a line is right for the job, ask us before ordering — a question costs nothing, a wrong part costs a shipment.
Custom and made-to-drawing parts
Anything manufactured or modified to your drawing is final sale and cannot be returned unless it fails the agreed specification. Please sign off the drawing or the sample before production starts; that is the point at which an error is still cheap to fix.
Order cancellation
An order can be cancelled free of charge at any time before it is dispatched. E-mail us as soon as possible; if the parcel has already left, the quality guarantee above still applies but a change of mind cannot be undone.
Refunds
Where a refund is agreed, it is issued to the original payment method once the goods have been received and inspected. PayPal refunds usually appear within 3 to 5 business days; card refunds can take up to 10 business days depending on your bank; bank transfers are returned to the account they came from, typically within 3 business days of our confirmation.
Contact
SHIFEIXUAN Technology Co., Ltd
E-mail: info@sfxtec.com